Generic IT
"We back you up to the cloud."
The Northline approach
Yes — but is the data in Canada? Are backups immutable? When was the last successful restore tested? We answer all three in writing.
Canada healthcare IT
PHIPA-compliant IT for Canada healthcare.
Managed IT, Microsoft 365, and cybersecurity built for clinics, therapists, and dental practices — so patient data stays protected and your practice stays compliant.
Microsoft 365 Specialists
PHIPA-Aligned by Design
Canadian Data Residency
Canada Owned & Operated
The problem
Why generic IT puts your clinic at risk.
Your clinic isn't a marketing agency, a law firm, or a retail shop. Generic IT companies don't understand PHIPA, health information custodians, or what the IPC of Canada actually expects. The gaps show up at the worst possible moment.
Generic IT
"We turned on MFA."
The Northline approach
MFA on email isn't enough. We harden conditional access, lock down legacy protocols, segment your network, and audit who has admin.
Generic IT
"That's not really our problem."
The Northline approach
If your IT provider touches patient data, PHIPA makes them your electronic service provider. They need a signed agreement — and so do you.
What we do
Everything a Canadian clinic needs.
N
Support Dashboard
Search tickets…
- 12m agoExam Room 2 — workstation won't connect to EMRPriority: HighIn Progress
- 47m agoFront desk printer offline after firmware updatePriority: MedIn Progress
- 2h agoDr. Chen — Outlook calendar not syncing on iPadPriority: LowResolved
IT support that knows healthcare
Helpdesk, monitoring, and EMR support from a team that understands clinic workflows. Your staff gets answers fast — your patients never notice a thing.
Learn moreTenant Security Posture
94%
Secure Score
- Multi-factor authentication Enforced
- Email encryption (OME) Enforced
- Data residency: Canada Active
- Sensitivity labels Enforced
- Conditional Access Enforced
Microsoft 365, configured for PHIPA
Email, Teams, and file sharing set up with encryption, MFA, and Canadian data residency from day one. Compliant by design, not by accident.
Learn moreThreat Monitor
38
Phishing blocked
5
Malware quarantined
24
Devices protected
- Phishing email blocked — fake invoice09:42Neutralized
- Malware quarantined on RMT-LT-0407:18Neutralized
- Suspicious sign-in blocked from LagosYesterdayNeutralized
Threats stopped before they reach patient data
24/7 monitoring, endpoint protection, and phishing defense built for clinics. Ransomware doesn't book an appointment — we make sure it never gets in.
Learn moreCompliance Checklist
- Privacy policies documentedComplete
- Breach response plan testedComplete
- Staff training completeComplete
- 72-hour notification workflow readyComplete
Readiness100% Ready
Audit-ready, every single day
Gap assessments, written policies, breach response plans, and staff training mapped to PHIPA. When the privacy officer asks, you already have the answer.
Learn more PHIPA Readiness Check
Five quick questions. Honest answer in 60 seconds.
Not a sales tool — a sanity check. Answer truthfully and we'll show you exactly where your clinic stands.
- 1
Do you know exactly where your patient data is physically stored?
- 2
Does every staff member use multi-factor authentication (MFA) on email?
- 3
Do you have a written breach response plan that meets PHIPA's 72-hour notification window?
- 4
Are your backups stored in Canada and tested at least quarterly?
- 5
Do you have a signed electronic service provider agreement with your IT company?
Your result
—
/ 100Answered 0 of 5 questions. Your score updates as you go.
- Takes about 60 seconds
- No email required to see your score
- Plain-language results, no jargon
0h
PHIPA breach notification window
0%
Canadian data residency
0+
Canada clinicians supported
0yrs
Healthcare IT experience
ROI
The measurable payoff of PHIPA compliance.
Compliance isn't a cost centre — it's risk avoided, downtime eliminated, and patient trust earned. Here's what Canada clinics see after switching to Northline.
0%
Fewer security incidents in year one
0h
Average breach response time
Month 1Month 6Month 12
Avoid the costs of a breach before it happens.
A single PHIPA breach can cost a clinic upwards of $250,000 in fines, legal fees, notification expenses, and lost patient revenue. Proactive compliance pays for itself many times over — and keeps the IPC of Canada off your doorstep.
- Zero reportable breaches across our active client base
- Audit-ready documentation provided on day one
- Cyber insurance premiums reduced by an average of 22%
0K+
Average breach cost avoided per clinic
What Clients Say
Read all reviews"Northline migrated our whole clinic to Microsoft 365 without a single day of downtime. Our staff barely noticed."
FM
Office Manager
Family Medical Clinic — Hamilton
"They actually understand PHIPA. Every other IT company we called just wanted to sell us antivirus."
PP
Owner
Physiotherapy Practice — Niagara
"When the IPC asked questions after a staff laptop went missing, we already had a documented response plan ready."
PL
Privacy Lead
Multi-Site Dental Group
"Fast, clear, and they explain things without the jargon. Exactly what a small clinic needs."
RM
RMT Clinic Owner
St. Catharines
"Our patient data finally lives in Canada and I can prove it. That alone was worth it."
CD
Clinic Director
Mental Health Practice
"Helpdesk responds same day, every time. My front desk isn't stuck on hold anymore."
PM
Practice Manager
Chiropractic Clinic
"They set up MFA and encrypted email across the whole team in an afternoon."
OP
Optometrist
Solo Practice — London
"Switching to Northline was the easiest vendor decision I've made in ten years."
DC
Owner
Dental Clinic — Mississauga
"Northline migrated our whole clinic to Microsoft 365 without a single day of downtime. Our staff barely noticed."
FM
Office Manager
Family Medical Clinic — Hamilton
"They actually understand PHIPA. Every other IT company we called just wanted to sell us antivirus."
PP
Owner
Physiotherapy Practice — Niagara
"When the IPC asked questions after a staff laptop went missing, we already had a documented response plan ready."
PL
Privacy Lead
Multi-Site Dental Group
"Fast, clear, and they explain things without the jargon. Exactly what a small clinic needs."
RM
RMT Clinic Owner
St. Catharines
"Our patient data finally lives in Canada and I can prove it. That alone was worth it."
CD
Clinic Director
Mental Health Practice
"Helpdesk responds same day, every time. My front desk isn't stuck on hold anymore."
PM
Practice Manager
Chiropractic Clinic
"They set up MFA and encrypted email across the whole team in an afternoon."
OP
Optometrist
Solo Practice — London
"Switching to Northline was the easiest vendor decision I've made in ten years."
DC
Owner
Dental Clinic — Mississauga
"The compliance assessment showed us exactly where we were exposed. No fluff, just a clear checklist."
WI
Office Manager
Walk-In Clinic
"We passed our internal privacy review for the first time ever, and Northline did the heavy lifting."
PR
Administrator
Physio & Rehab Group
"Ransomware hit a clinic down the street. Northline made sure it could never happen to us."
DP
Owner
Dental Practice — Burlington
"Genuinely feels like having an IT department that happens to specialize in healthcare."
ML
Clinic Lead
Multi-Discipline Practice
"Onboarding new staff securely used to take hours. Now it's a 10-minute checklist."
TC
Practice Manager
Therapy Clinic
"They treat our patient privacy like it's their own reputation on the line."
RS
Founder
RMT Studio — Welland
"Clear pricing, no surprise invoices, and they actually answer the phone."
OC
Owner
Optometry Clinic — Oakville
"I sleep better knowing our backups are tested and Canadian-hosted."
SO
Director
Specialist Office — Ottawa
"The compliance assessment showed us exactly where we were exposed. No fluff, just a clear checklist."
WI
Office Manager
Walk-In Clinic
"We passed our internal privacy review for the first time ever, and Northline did the heavy lifting."
PR
Administrator
Physio & Rehab Group
"Ransomware hit a clinic down the street. Northline made sure it could never happen to us."
DP
Owner
Dental Practice — Burlington
"Genuinely feels like having an IT department that happens to specialize in healthcare."
ML
Clinic Lead
Multi-Discipline Practice
"Onboarding new staff securely used to take hours. Now it's a 10-minute checklist."
TC
Practice Manager
Therapy Clinic
"They treat our patient privacy like it's their own reputation on the line."
RS
Founder
RMT Studio — Welland
"Clear pricing, no surprise invoices, and they actually answer the phone."
OC
Owner
Optometry Clinic — Oakville
"I sleep better knowing our backups are tested and Canadian-hosted."
SO
Director
Specialist Office — Ottawa
Service areas
Supporting clinics across Canada.
From downtown Toronto to St. Catharines to Ottawa — remote-first, on-site when it matters.
Tools & platforms we work with
We secure, manage, and integrate the software and hardware your clinic already runs on.
Microsoft 365
Microsoft Entra ID
Microsoft Intune
Microsoft Purview
Microsoft Defender
OSCAR EMR
Telus Health
Jane App
Dentrix
Accuro EMR
Azure (Canada)
Cisco Meraki
SentinelOne
Proofpoint
Acronis
Dell Technologies
HP Inc.
Lenovo
Canon
Brother
Fujitsu
Cisco
Ubiquiti
Zebra Technologies
Barco
LG Business Solutions
Samsung Display
Xerox
Epson
Grandstream
Don't see your clinic's software? We work with it too.
Talk to us about your setup ›Ontario healthcare clinics
trust Northline for
- PHIPA compliance
- Microsoft 365 done right
- Cybersecurity & threat protection
- Managed IT & helpdesk
- Canadian data residency
- Breach response readiness
- Audits & risk assessments
Our mission
Every clinic in Canada runs on patient trust. The moment that data is exposed, that trust — and the practice — is at risk.
Generic IT providers treat a medical clinic like any other small business. We don't. Northline exists to make PHIPA-grade security and compliance achievable for clinics of every size, from solo practitioners to multi-location groups.
We're building the IT partner Canadian healthcare actually deserves — one that understands the law, keeps your data in Canada, and lets you focus on patients instead of passwords.
Let's Get You PHIPA Compliant
Find out in 30 minutes — free. We'll walk through your setup, flag the real risks, and give you a plain-language report. No obligation.